FAQs

Frequently Asked Questions 🍷

📦 How can I place an order?

Select the desired wine, add it to your cart, and complete the checkout in a few steps.

📦 Can I modify or cancel an order?

Yes, please contact us as soon as possible after purchase, and we will do our best to assist you.

🍷 Are the wines authentic?

Yes, we 100% guarantee the authenticity of every bottle, purchasing only from certified suppliers.

🍷 How are the wines stored?

Wines are stored in controlled environments for temperature and light, to maintain quality and integrity.

🍷 Are the vintages guaranteed?

Yes, you will receive exactly the vintage indicated on the product, except for communicated exceptions.

🚚 How much does shipping cost?

The cost is calculated at checkout. We offer free shipping above a certain threshold.

🚚 How long does delivery take?

Delivery generally takes 2-5 business days.

🚚 How are bottles shipped?

We use certified shock-proof packaging to protect bottles during transit.

🚚 Can I track my order?

Yes, you will receive a tracking link via email as soon as it's shipped.

🔁 Can I make a return?

Yes, within 14 days of delivery, if the product is intact and unopened.

🔁 What happens if a bottle arrives damaged?

🔞 Can I purchase if I am underage?

No, sales are only permitted to individuals over 18 years of age.

💳 What payment methods do you accept?

Credit/debit cards, PayPal, and other secure methods.

💳 Are payments secure?

Yes, we use protected and certified payment systems.

📞 How can I contact you?

Via email or through the contact form. We respond within 24 hours.